Terms and Conditions of Service for Red Squirrel Tree Surgery

The Contractor – the person or business undertaking the works & The Client. The person or business instructing the works (and in so doing, and accepting the quote, accepts the following terms and conditions.).  Terms and Conditions for services should be read carefully.

1. ‘Notice of the Right to Cancel’ – the client has 7 days to cancel the contract (in writing) from acceptance date. A charge of £60 will be sent as an invoice via email if agreed quote is cancelled within the 7 days cancellation period.

2. This quotation/estimate is valid for 60 days and takes into account any ‘value’, monetary or otherwise. The arisings may have unless stated otherwise.

3. All works will be in accordance with the current British Standard 3998 ‘Tree Work Recommendations’ where possible unless specified otherwise. Sizes stated are approximate and, wherever possible, will be to the nearest appropriate pruning point.

4. In the event of a variation to the quotation as a result of:Amendments to works required prior to arriving on site.  Or b. Changes in site / ground conditions since the original visit.  Or c. Additional works requested / needed whilst on site the quotation will be revised accordingly.  Either electronically in advance or in a hand written on the day of work, with agreed changes signed by the contractor and the client.

5. Stump-grinding will be to a depth of 250mm below the immediately adjacent ground level.  This will include the removal of the stump and buttress roots but will not include lateral roots unless otherwise specified. The client will advise the contractor of any underground services in the vicinity of the stump prior to starting the job.

6. All arisings (inc. twigs / branches / woodchips / logs / trunks / foliage etc) will be removed from site.  And become the property of the contractor unless specifically stated otherwise in the quotation.

7. On completion of the works, an invoice will be raised and payment is needed within 14 days.  OR payment is needed in full on completion of the quoted works. Failure to make payment within the 14 day period will result in a £60 penalty fee that will be passed to a debt collection company. (unsatisfactory completed jobs MUST be immediately notified, in writing to the contractor and within a maximum period of 24 hours)

8. Following written/verbal instructions from the client, the contractor will check with the Local Planning Authority (LPA):

a. Whether the tree(s) are the subject of a Tree Preservation Order.

b. Whether the trees are located within a Conservation Area.

The contractor will also consider whether a Felling Licence is required from the Forestry Commission (FC).  Or if any other permissions / consultations are needed, i.e. Natural England / Environment Agency.

9. Where works are proposed to third party trees, i.e. ‘neighbours trees’, the contractor will need written confirmation from the tree owner.   (‘The neighbours’) that the works are agreed and where necessary , that access is allowed. If works only apply to overhanging branches that can be pruned from within the client’s property then permission is not needed.  But the neighbour should be advised where practicable (please also see 7. above as this may also apply.). Terms and Conditions for services should be noted.

10. The contractor has £5,million Public Liability Insurance and a copy of the certificate is available on request. The contractor will operate in accordance with good industry practice, their Health & Safety Policy and Procedures.  Contractor will undertake Site Specific Risk Assessments.  (The outcomes of which may place constraints on the site whilst works are in progress, i.e. the client can’t access their shed without prior agreement from ground staff.)

11. The site will be left generally ‘clean, tidy and safe’.  But because of the very nature of the works including the production of wood dust, chainsaw / wood chippings / twigs / leaves and needles etc.  And the crossing of site personnel it will not be as it was prior to start of works.

12. If the works spread over multiple days, the site will be left appropriately and safe.  As agreed with the client beforehand.

13. The contractor will undertake the works as scheduled but is aware of / may be constrained by ecological and wildlife legislation including:

a. Wildlife and Countryside Act 1981.

b. Countryside and Rights of Way Act 2000.

c. Conservation of Habitats and Species Regs. 2012 (amendment).

This legislation needs the contractor to assess the impact of the works which may result in works being delayed as a result of nesting birds, roosting bats or similar bats.

As a result of years of experience we are qualified and insured for your piece of mind.  Contact us here for more information.

Terms and Conditions for services